Troubleshooting Difra VNG Equipment
An overview of common VNG equipment technical issues
Over the years, we've assisted many health care professionals to troubleshoot their VNG equipment via remote access online and over the phone. Issues range from very easy fixes, changing settings or other software or hardware corrections that need a straightforward adjustment. However, at times, it is necessary to have the hardware professionally evaluated due to years of handling and use. I've compiled an overview of common technical issues to help troubleshoot as well as links to service bulletins that are also included in your online manual.
The most common issue that we encounter has more to do with driver compatibility and not software per se. All of the computers we have supplied with our VNG devices in the last several years utilize the most current Windows 10 operating system. As you likely know, Microsoft continually runs updates for Windows 10. Most of the time these are security updates to thwart malicious hackers from accessing our computers.
Occasionally, after an update, your video camera that is housed with the goggles does not show up. Everything seems to be fine otherwise, but there is no eye view visible. A large portion of the time this is related to a driver being out of date or deleted during the Windows 10 update. The solution is for the driver to be reinstalled. It is best to contact us for assistance via online remote access.
WHEN TO ASK FOR HELP
ADDITIONAL TRAINING IS AVAILABLE
We offer live hands-on training several times a year as well as private training in person or online. Please contact us for additional information, rates, and schedules.
For more information on all of the products or discuss a specific application, please contact me at firstname.lastname@example.org or by calling 260.804.4041. I would appreciate hearing from you.
--Dan Scherer, CEO
Secure Health, Inc.
260.804.4041 or email@example.com