PROPER PACKING & SHIPPING INSTRUCTIONS
In the event a repair is needed on your VNG or caloric devices, please follow these packing and shipping instructions
On occasion, you may need your Difra device sent to us to be repaired. When this is necessary, first follow the instructions for return authorization and where to send your device then look under the heading Warranty & Repair Return Protocol.
I am writing this shipping guide because we receive a fair amount of poorly packed devices when they arrive at our office. Do not simply throw your caloric irrigator into a box, tape it up, and ship it. There is a very high probability of extensive damage if you do. A relatively low cost repair can now cost several thousands of dollars because the package was not properly prepared for shipping. Yes, this has happened more often than anyone would believe.
If you don't have a proper box and packing materials or you are not comfortable and do not have time to do the packing yourself, take the device to your local UPS, Fed EX, or PakMail location and let the professionals prepare and ship. Yes, it costs more, but it is highly probable it will get delivered without any additional damage. It can be money well spent.
When packaging your device make certain to use a sturdy cardboard box large enough to allow plenty of packing material surrounding every surface of the device. Don't cram the device in a box that does not allow for a fair amount of packing material.
Proper packing material can be any of the following; packing peanuts, bubble packing, cushioning paper, air pillows or a combination of all. The rule is, make sure the device is packed so it does not jostle around and the box does not collapse or crush, potentially causing more damage to your device.
Make sure to use enough SHIPPING tape to seal your box. Do not use your office or desk tape dispenser. I promise you, that will not arrive without problems. Tape every seam with multiple strips of shipping tape, including the bottom of the box. We have received packages with the bottom of the box falling apart because no one bothered to put an extra layer of tape on it.
Secure Health, Inc. is not responsible for shipping damages. We highly recommend insuring your package for replacement value. It costs slightly more to ship, but in the event, it is lost or damage occurs, you can at least recover your losses with little or no out-of-pocket expense.
Which service do you choose? My suggestion is either UPS or Fed Ex for several reasons. First and foremost is the quality tracking services. You can follow the delivery right to the destination plus have a delivery receipt showing when it was delivered and who signed for it. USPS offers very good service, but based on past experience, personally, I most comfortable with either UPS or Fed Ex.
Best practices for shipping a VNG or caloric irrigator