Secure Health, Inc. Terms and Conditions of Sale
Secure Health, Inc. Terms of Sale, Warranty & Returns Policy
Note: The information contained in this section is subject to change at any time without prior notice.
TERMS AND CONDITIONS OF SALE
One-year limited product warranty –
Secure Health, Inc. is the authorized distributor for products as described on the specific, authorized product quote, bill of sale, and/or sales invoice. Secure Health, Inc. is not an equipment manufacturer. Secure Health, Inc. and it's authorized representatives adhere to the terms and conditons of the original equipment manufacturer.
Secure Health, Inc., through the original product manufacturer(s), warrants its products to be free of defects due to faulty material or workmanship and, when properly used, will perform in accordance with applicable specifications for 12 months from date of shipment. Normal wear and tear and/or user error are not considered a defect in material or workmanship.
By purchasing product(s) from Secure Health, Inc. and/or it's authorized representatives, customers agree to the terms and conditions of sale and warranty and returns policies.
All sales are final.
Secure Health, Inc.'s liability shall be limited to repair or replacement of defective materials during the warranty period and will be at Secure Health, Inc.´s discretion when returned prepaid to its Indiana office. The warranty does not cover damage caused by accident, abuse, neglect, willful or improper use or installation, including but not limited to acts of God, natural disasters, smoke, fire, or water damage. Failure to properly use surge protectors will void the warranty.
Secure Health, Inc. products must be installed, maintained and operated in accordance to the recommendation of the original equipment manufacturer, Secure Health, Inc. and the product manual of instructions. Failure to properly use surge protectors will automatically void the warranty. Failure to properly secure product software from electronic issues such as computer viruses, malware, ransomware or other similar issues related to firewall and security will void the warranty.
Computers supplied by Secure Health, Inc. to be used in conjunction with products are subject to the original computer manufacturer´s guarantee and warranties. All warranty claims relating to the computer operation, not relating to the product's software, should be addressed by the customer directly with the computer manufacturer adhering to its terms and conditions.
Not Responsible for Data Storage or Backups
IMPORTANT: YOU, THE CLIENT ARE RESPONSIBLE FOR COMPLETING REGULAR AND FREQUENT BACK-UPS TO YOUR PRODUCT TEST RESULTS. LOST HARD DRIVE DATA IS NOT INCLUDED IN EITHER THE SECURE HEALTH, INC WARRANTY OR YOUR COMPUTER MANUFACTURER'S WARRANTY. ANY AND ALL COSTS ASSOCIATED WITH DATA RETRIEVAL FROM A CRASHED OR DAMAGED HARD DRIVE IS THE SOLE RESPONSIBILITY OF THE CUSTOMER
Extended Warranties
Extended warranties may be purchased by the customer at the time of the sale if available. As an example, the first year is included in the original purchase price. If a second year of warranty is desired and the additional fee is paid, the customer has a total of 2 years of warranty. The extended warranty follows the same terms and conditions as explained herein. Extended warranties may or may not be available, please ask for a quote if you need additional information.
Product Returns
Products sold by Secure Health, Inc. may be returned or exchanged according to the terms and conditions of sale. Should a product meet the terms and conditions of sale and have a warranty issue, the product must be returned pre-paid to Secure Health, Inc. for warranty inspection and consideration. Should a warrantable event be verified, the product will be repaired or replaced at no charge to the customer per Secure Health, Inc.´s warranty policy.
Product repairs determined not a warrantable event will require customer pre-authorization to repair or replace the product at customer’s expense. Secure Health, Inc. will issue a written repair estimate for the entire repair or replacement to the customer and the customer must authorize those repairs or replacement in advance and in writing with payment being made prior to any repairs being started.
All sales are final. There are no returns, for any reason, unless authorized in writing by Secure Health, Inc. Corporate CEO only. Should a product return be accepted, restocking and handling fees will apply and will be determined by the CEO only.
DISCLAIMER: Secure Health, Inc. and it's authorized representatives are in no way responsible or liable for downtime for any reason for any of the products we sell or service.
Warranty Return Protocol
1. Contact Secure Health, Inc. customer service at 1-260-436-1436 and request the Warranty and Repairs Coordinator for the Returned Goods Authorization (RGA) number. Warranty claims will require the following information before a RGA number can be issued:
--Product/model number
--Serial number
--Invoice number
--Date of purchase
--Date, method and amount of payment
--Reason for return, please be specific
NOTE: Additional information may be required to process your request.
2. If a product replacement is required prior to Secure Health, Inc. receiving your return, the products being sent will be invoiced to your account until the warranty process is completed. Product replacement during the warranty process is subject to availability and other conditions, variables.
3. Once given, an RGA number all corresponding inquiries, paperwork and shipping boxes will require this number. Secure Health, Inc. reserves the right to refuse returns without an RGA number.
4. Product(s) being returned for warranty inspection or other reasons must be carefully and properly packaged for shipment. Items received damaged or improperly packaged may not be repairable. Client assumes responsibility for properly packaging the items being returned/shipped.
5. Upon receipt of your warranty return and all of the warranty conditions are met, the product will be repaired and returned to you within a reasonable and customary amount of time. A general estimate of the timeline for warranty repairs will be provided once available, but there is no explicit or implied guaranteed timeline for warranty repairs.
NOTE: If there is a problem with your return, a Customer Service representative will be in contact with you to discuss this further.
If you desire and upon request, a warranty report is available to be forwarded or discussed with you regarding your specific return and our findings. Please contact our Warranty and Repairs Coordinator at 1-260-436-1436 or 260-436-1432.
BILLING / CODING
DISCLAIMER: THE CONTENTS AND MATERIAL REGARDING BILLING AND CODING ARE SUBJECT TO CHANGE BY A VARIETY OF GOVERNMENT AGENCIES, INCLUSIVE OF MEDICARE. IT IS YOUR RESPONSIBILITY TO CONTACT ANY OF THE NECESSARY GOVERNMENT AGENCIES, EITHER LOCAL STATE AND/OR FEDERAL TO VERIFY GUIDELINES, COMPLIANCE REQUIREMENTS, FEE SCHEDULES, BILLING REQUIREMENTS AND REIMBURSEMENT AMOUNTS THAT MAY AFFECT YOUR SPECIFIC BUSINESS AND GEOGRAPHICAL AREA. THESE MATERIALS ARE PROVIDED AS A REFERENCE AND FOR INFORMATIONAL PURPOSES ONLY.
****Secure Health, Inc. and it's authorized representatives are in no way responsible or liable for Billing / Coding / Reimbursements for any of the products we sell or service. ****