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Month: January 2021

Repairs Procedure and Shipping Instructions

January 30, 2021
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| Categories: Management, Uncategorized

PROPER PACKING & SHIPPING INSTRUCTIONS

In the event a repair is needed on your VNG or caloric devices, please follow these packing and shipping instructions

On occasion, you may need your Difra device sent to us to be repaired.  When this is necessary, first follow the instructions for return authorization and where to send your device then look under the heading Warranty & Repair Return Protocol.

I am writing this shipping guide because we receive a fair amount of poorly packed devices when they arrive at our office. Do not simply throw your caloric irrigator into a box, tape it up, and ship it.  There is a very high probability of extensive damage if you do.  A relatively low cost repair can now cost several thousands of dollars because the package was not properly prepared for shipping. Yes, this has happened more often than anyone would believe. 

If you don't have a proper box and packing materials or you are not comfortable and do not have time to do the packing yourself, take the device to your local UPS, Fed EX, or PakMail location and let the professionals prepare and ship.  Yes, it costs more, but it is highly probable it will get delivered without any additional damage.  It can be money well spent.

Box 

When packaging your device make certain to use a sturdy cardboard box large enough to allow plenty of packing material surrounding every surface of the device.  Don't cram the device in a box that does not allow for a fair amount of packing material.

Packing Material

Proper packing material can be any of the following; packing peanuts, bubble packing, cushioning paper, air pillows or a combination of all.  The rule is, make sure the device is packed so it does not jostle around and the box does not collapse or crush, potentially causing more damage to your device.

Shipping Tape

Make sure to use enough SHIPPING tape to seal your box. Do not use your office or desk tape dispenser.  I promise you, that will not arrive without problems. Tape every seam with multiple strips of shipping tape, including the bottom of the box. We have received packages with the bottom of the box falling apart because no one bothered to put an extra layer of tape on it.

Shipping Insurance

Secure Health, Inc. is not responsible for shipping damages.  We highly recommend insuring your package for replacement value. It costs slightly more to ship, but in the event, it is lost or damage occurs, you can at least recover your losses with little or no out-of-pocket expense.

Shipping Services

Which service do you choose?  My suggestion is either UPS or Fed Ex for several reasons. First and foremost is the quality tracking services.  You can follow the delivery right to the destination plus have a delivery receipt showing when it was delivered and who signed for it.  USPS offers very good service, but based on past experience, personally, I most comfortable with either UPS or Fed Ex.  

Best practices for shipping a VNG or caloric irrigator

How to Pack Your Difra VNG Device 

We recommend you keep the molded plastic Difra travel case in which your VNG was shipped to you.  This offers the best protection for shipping your VNG. The internal space is tailored to the VNG mask and other components allowing them to well protected during shipping.  I highly recommend putting the mask in the Difra case with any other components we request, then put the Difra travel case in a sturdy cardboard box with shipping padding for the safest, most effective way to ship without damage.

If you cannot locate your Difra travel case, then you will need a sturdy cardboard box large enough to contain the mask and other components.  Wrap the goggles heavily in bubble wrapping, not peanuts. 

With a NysStar II, the binocular mask you need to be certain the molded eye cover is installed and secured.  This helps protect the glass mirror.  You do not want this mirror to get broken since your replacement cost is $1,000.  Wrap the entire mask with bubble wrap. It's best not to skimp on the bubble wrapping to make sure we receive your VNG without further damage.  All of your other components need to be wrapped as well.  Fill in any space in the box with shipping material, securely tape the box shut with shipping tape and now you are ready to ship your device.

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